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I.E. Shaffer & Co.

UPDATED COVID-19 Emergency Operations Information

As conditions under the COVID-19 pandemic have changed, I.E. Shaffer & Co. has again started to resume work from its offices, while also continuing to support remote operations. We continue to perform all administrative functions for our clients, but our offices will remain closed to all outside visitors with limited exceptions.

The best way to contact us continues to be over the telephone or via email or U.S. mail. Customers may contact our employees using our main phone numbers: 800-792-3666 or 609-883-6688.

The best way to send materials/documents to us is by sending us an email through our secure email server. This system can be used to send our office any questions and/or documents of any type, such as benefit applications and claim forms. In order to use this system simply go to this web site:


From this site you select from the "Available Recipients" the department that you need to contact, type in your message along with your contact information, and attach any documents that you want to send. As we continue to operate on a partially remote basis, the use of this site continues to be the preferred method to contact our office due to the speed and security of the system. Messages will be responded to as quickly as possible.

You can also fax information to (609) 530-1331, or mail items to us through the U.S. mail.

We appreciate your patience as we continue to serve you to the best of our abilities as the pandemic evolves.

Established in 1957, I.E. Shaffer is a third-party administrator of employee benefit plans, specializing in multi-employer (Taft-Hartley) plans and accepts fiduciary responsibility. We currently provide benefits to clients in New Jersey, New York, Pennsylvania, Connecticut, Massachusetts, Washington, D.C., Alabama, Oklahoma, Wyoming and California. An employee-owned business, we utilize an integrated line of administrative tools for health, pension, and general administration processing. Our state-of-the-art, in-house systems ensure the security and privacy of your data in compliance with HIPAA while meeting our customized processing and reporting requirements.

Working for Your Benefit... Since 1957
I.E. Shaffer…
by the
23+ yearsaverage long-term client relationship
$4+ billionamount of plan assets we administer
$260+ millionin DB & DC pension payments annually to 27,000+ plan participants
$140+ millionannual health claim payments to 25,000+ plan participants and dependents

An employee-owned business with over 60 years of experience, our mission is to professionally administer union benefit plans, providing personalized customer service at a fair and transparent price.

Copyright © 2019-2021
I.E. Shaffer & Co.
All rights reserved.